Accessibility for Ontarians with Disabilities Act (AODA)
Not every disability is visible. Approximately 15.5% of Ontarians have a disability. These can include vision impairment, deafness or hard-of-hearing, intellectual disabilities, developmental disabilities or even mental health disabilities. The AODA was developed by the Government of Ontario to ensure that the province is accessible for all people and to remove any barriers that it can. It requires that every employer and employee in Ontario take training on the AODA and the Ontario Human Rights Code. In taking this course, participants will learn:
• The intent and purpose of the Accessibility for Ontarians with Disabilities Act (AODA).
• How to interact and communicate with those that have disabilities.
• What policies, procedures and processes are related to providing customer service to those with disabilities.