How did we get here?
Back in the 1900’s… okay, we’re not that old. Back in 1999, our founder realized the only way to get health and safety advice came at a high cost through private consultants. It was in that moment Systems 24-7 was born. We believe in providing expert advice and guidance at an affordable rate so that every organization can have an effective health and safety program.
How did we get here?
Back in the 1900’s… okay, we’re not that old. Back in 1999, our founder realized the only way to get health and safety advice came at a high cost through private consultants. It was in that moment Systems 24-7 was born. We believe in providing expert advice and guidance at an affordable rate so that every organization can have an effective health and safety program.
De-escalating Conversations for Customer Service
De-escalating a conversation when it gets heated can be tricky, especially if you don’t have the right approach. In this course, you will learn how to choose words that can help calm upset customers. We will walk you through how to re-frame conversations, to help avoid causing customers to get worked up. You will also learn the best way to handle customers who yell or uses profanity.
Human Resources