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De-escalating Conversations for Customer Service

De-escalating a conversation when it gets heated can be tricky, especially if you don’t have the right approach. In this course, you will learn how to choose words that can help calm upset customers. We will walk you through how to re-frame conversations, to help avoid causing customers to get worked up. You will also learn the best way to handle customers who yell or uses profanity.

Human Resources

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