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Patient Complaint Reporting

Patient complaints and concerns in the work environment come from patient perceptions or an expectation that has not been met by an employee and/or the agency. This course is designed to give the employee an understanding of how complaints are handled in a homecare agency following Accreditation Canada Standards. Material covered includes types of complaints, Accreditation Canada regulation on complaints, patient rights and complaints, quality improvement initiative, and reporting complaints.

Home Health Care

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