Behavioural disturbances occur in up to 75% of nursing home residents, most of them with dementia. More than half will exhibit 2 or more problem behaviours. The purpose of this course is for team members to be competent in caring for residents with cognitive impairments such as dementia. This means having the necessary knowledge and strategies to safely respond to residents who demonstrate verbal or physically reactive behaviours. Material covered includes a review of what responsive behaviours are, what the triggers of responsive behaviours are and how this impacts the resident, the nature of dementia, assessing the resident and determining the cause of the responsive behaviour, resolving triggers, and BSO program and process.