COMPLIANCE VS. CULTURE: SHIFTING FROM STRICT RULES TO A CULTURE OF USING GOOD JUDGEMENT

Tuesday, December 8, 2020  |  1:00pm - 1:50pm EDT

Is your workplace all about the rules? Do you have a policy for every single scenario that could possibly occur in the workplace? It is impossible to try and control absolutely everything in the workplace with a policy or memo. At some point enough is enough, and we need to work on changing our culture to one where employees are able to use good judgement and not have to worry about every aspect of their days being control by policies. Join us as we discuss how to start this culture change in our workplaces.

CULTURE CREATURES

Wednesday, December 16, 2020  |  1:00pm - 2:00pm EST

A fun look at workplace culture and the creatures we are at work. Dunk will share some of our learnings in 2020 and what we are working on for 2021 to help your workplace culture.

LEADERSHIP TRAINING & SKILL DEVELOPMENT: HOW TO DISCIPLINE EFFECTIVELY

Wednesday, January 20, 2021  |  1:00pm - 2:00pm EST

Discipline should not simply be “writing up” an employee when an infraction has been made. The purpose of discipline is to correct behavior, not to punish or embarrass. Communication, coaching and mentoring may resolve issues without having to discipline employees, but if unacceptable behaviour is a persistent problem or if the employee is involved in misconduct that cannot be tolerated, discipline should be used to help correct the problem. Attend this session to discover how and when discipline should be used and how to discipline effectively so it doesn't become a repeat problem.

LEADERSHIP TRAINING & SKILL DEVELOPMENT: THE END OF RACISM - OPEN WIDE YOUR HEARTS

Wednesday, February 17, 2021  |  1:00pm - 2:00pm EST

BLM sparked a huge social movement in 2020. What lessons can we take from last year to continue to learn and move forward? Let's open wide our hearts and put an end to racism. How can we as employers, supervisors, managers and employees live as an example of zero tolerance for racism? We all have hidden bias; how do we learn to identify it and call it out? Let's keep learning and moving forward together.

LEADERSHIP TRAINING & SKILL DEVELOPMENT: SUCCESSFULLY WORKING FROM HOME

Wednesday, March 17, 2021  |  1:00pm - 2:00pm EST

There is a huge difference between working independently and working remotely from home. Working from home is not always for everyone, so how can you be successful without getting distracted? Dunk & Associates/Systems 24-7 has been operating with virtual employees for more than 10 years, so we feel like we've got a pretty good handle on what it takes to be successful. In 2020 we also became 100% virtual! Do you work from home or are exploring this for your workplace? Everyone is invited to join. Let’s explore some solutions to keep you valuable, productive, and happy.

RÉCLAMATIONS 101 (QUÉBEC) FRANÇAIS

Mardi 23 mars 2021  |  13:00 - 14:00 HNE

Ce webinaire animé par Dunk & Associés vous en apprendra plus sur la gestion efficace des réclamations. Nous discuterons des meilleures pratiques et aborderons des scénarios de cas spécifiques pour vous permettre de développer vos compétences. Quels sont vos rôles et responsabilités? Comment fonctionne un programme efficace de gestion des réclamations? Quelles informations pouvez-vous tirer de chacune des réclamations? Vous aurez également l’occasion d’échanger et de poser toutes vos questions.

LEADERSHIP TRAINING & SKILLS DEVELOPMENT: EFFECTIVE ORIENTATION PROGRAMS

Wednesday, April 21, 2021  |  1:00pm - 2:00pm EST

I am sure we could all share a horror story or two about the first day on the job. Was training completely washed over, did they not tell us about our rights? We know that one of the most at-risk groups for injury in the workplace are new workers. So, what are the common areas of concern and what can we be doing better when it comes to orientation? There's lots we can do to successfully orient workers. Don't miss the opportunity to engage them and set them up for long-term success. After all, the best way to hire and retain skilled workers is to recruit and grow them from within.

LEADERSHIP TRAINING & SKILLS DEVELOPMENT: IDENTITY THEFT AND SECURITY

Wednesday, May 19, 2021  |  1:00pm - 2:00pm EST

The year is 2021….(cue the sci-fi movie music). Cars are not yet flying, but information is flying faster than the speed of light. But let's get serious. We're in a time where information changes so rapidly that it is becoming hard to stay up to date. Scammers and hackers are getting more and more creative in finding ways to steal our personal information. How do we protect our identity? Is what we innocently share on the internet harmful? What do we do as business owners, employers, and everyday people to protect our security? Join this first ever tech webinar to learn how you can keep secure and protect your confidential information. Invite your employees and even your friends - all are welcome.

LEADERSHIP TRAINING & SKILLS DEVELOPMENT: BREATHING WELL AT WORK

Wednesday, June 16, 2021  |  1:00pm - 2:00pm EST

This is a topic that covers many important areas, like health and safety and wellness. When people start to experience shortness of breath, they typically start to avoid all the activities that cause them discomfort, rather than asking the question WHY. Why aren't we breathing well? Is it something in the air at work, is it something medical like asthma, or could it even be stress? While avoiding activity might seem like the solution, does it actually make it worse? Take a deep breath...and let's get talking.

LEADERSHIP TRAINING & SKILLS DEVELOPMENT: RACKING, STACKING AND STORAGE

Wednesday, July 21, 2021  |  1:00pm - 2:00pm EST

A lack of storage or a disorganized storage system is a common problem in many workplaces. Have you ever walked into a stock room or closet to see a mess of the shelves? This isn't just an organizational nightmare, it's also a huge health and safety risk. The number of times we've witnessed homemade solutions that are actually unsafe is frightening. What can we do to fix this? Join this webinar and let's racking our brains and safely stacking our materials.

LEADERSHIP TRAINING & SKILLS DEVELOPMENT: FINANCIAL WELL-BEING

Wednesday, August 18, 2021  |  1:00pm - 2:00pm EST

As employers, we often have access to a whole channel of information and resources when it comes to financial health. We talk to accountants, banks, and other professionals about forecasting, investments and more. But with this treasure-trove of information, do we ever share it? How is financial well-being related to safety and "healthy" employees. Why is Dunk talking about this? Well, do you have a lot to learn...and start sharing.

LEADERSHIP TRAINING & SKILLS DEVELOPMENT: INFECTION PREVENTION AND CONTROL

Wednesday, September 15, 2021  |  1:00pm - 2:00pm EST

When SARS and H1N1 hit, many thought we'd seen the worst of it. But nothing could have prepared us for the COVID-19 pandemic last year. For those that weren't in healthcare or food services, the words "infection prevention" were probably rarely heard. The reality is, EVERYONE needs a good infection prevention and control program. Whether COVID-19 sticks around or disappears, there are always risks of infection in the workplace. One uncovered sneeze during flu season can set your workplace into a spiraling chain of absenteeism. What are the lessons we've learned and the take-aways needed? Let's prepare now so we don't get caught in the dark again.

RÉCLAMATIONS 101 (NATIONAL) FRANÇAIS

Mardi 21 septembre 2021  |  13:00 - 14:00 HNE

Ce webinaire animé par Dunk & Associés vous en apprendra plus sur la gestion efficace des réclamations. Nous discuterons des meilleures pratiques et aborderons des scénarios de cas spécifiques pour vous permettre de développer vos compétences. Quels sont vos rôles et responsabilités? Comment fonctionne un programme efficace de gestion des réclamations? Quelles informations pouvez-vous tirer de chacune des réclamations? Le contenu s'applique à toutes les provinces/territoires. Vous aurez également l’occasion d’échanger et de poser toutes vos questions.

LEADERSHIP TRAINING & SKILLS DEVELOPMENT: LEAD BY EXAMPLE; BE THE COACH YOU WISH YOU HAD

Wednesday, October 20, 2021  |  1:00pm - 2:00pm EST

Have you ever had that one really great coach or mentor who was just able to push you to that next level? If not, have you ever watched a Ted Talk to an interview and just drank the words that the person was saying? Not all of us are great public speakers, but we all have our own unique and hidden talents. That's what makes us amazing. How do we pull from this to inspire and motivate others? How can we lead by example and be the coach we wish had? Why is this this important? Can't someone else do it? Save your spot and discover why we all need to be better coaches.

LEADERSHIP TRAINING & SKILLS DEVELOPMENT: HEALTHY ME, HEALTHY YOU

Wednesday, November 17, 2021  |  1:00pm - 2:00pm EST

Have you ever heard us talk about the "ripple effect"? How changing one thing can often change tens of others, and even ones you didn't even know would be impacted? How does getting healthy (whatever that definition means to you) encourage others around us to be healthy. A smile might be contagious, and so is good health.

LEADERSHIP TRAINING & SKILLS DEVELOPMENT: FEELING SECURE IN A DIGITAL WORLD

Wednesday, December 15, 2021  |  1:00pm - 2:00pm EST

More and more programs are moving to online-based solutions. Our banking is now done online, ordering groceries, shopping for Christmas presents, and more. Do you know the things to look for to keep yourself secure? Join this webinar to discover how you can get secure in a digital world. Everyone is invited to join. These are skills which can be used both at work and at home.